Welcome to Southshore Digital Agency. By accessing our website at southshoredigitalagency.com and using our services, you agree to be bound by these Terms of Service. Please read them carefully before engaging our services.

Services

Southshore Digital Agency provides web design, development, search engine optimization (SEO), AI tool integration, custom software development, and related digital marketing services for businesses. The specific scope of services, deliverables, and timelines will be outlined in individual project proposals or service agreements provided to each client prior to the commencement of work.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify affected clients of any significant changes to services they are currently receiving.

Payment Terms

Payment terms are as follows unless otherwise specified in a written agreement:

  • Design and build fees are due in accordance with the payment schedule outlined in your project proposal, typically 50% upon project commencement and 50% upon completion
  • Monthly service plans are billed on a recurring basis on the same date each month and are due upon receipt
  • All prices are quoted in US dollars and are subject to applicable taxes
  • Late payments may incur a fee of 1.5% per month on the outstanding balance
  • We accept payment via credit card, ACH bank transfer, and other methods as agreed upon

Monthly plans operate on a month-to-month basis with no long-term contracts. You may cancel your monthly plan at any time with 30 days written notice. No refunds will be issued for partial months of service.

Intellectual Property

Upon full payment, you will own the rights to the custom design and content created specifically for your project. This includes custom graphics, written copy, and the final website design. However, the following remain the property of Southshore Digital Agency:

  • Proprietary code libraries, frameworks, and tools developed by Southshore Digital Agency prior to or independent of your project
  • General knowledge, techniques, and methodologies used in the creation of your project
  • Any third-party software, plugins, or licenses used in your project remain subject to their respective license agreements

We reserve the right to showcase work completed for you in our portfolio and marketing materials unless you request otherwise in writing.

Client Responsibilities

To ensure timely delivery and quality results, clients agree to:

  • Provide all requested content, materials, and feedback in a timely manner
  • Designate a single point of contact for project communications
  • Review and approve deliverables within the agreed-upon timeframes
  • Ensure that all materials provided to us do not infringe on any third-party rights

Limitation of Liability

To the maximum extent permitted by law, Southshore Digital Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with our services, regardless of the theory of liability.

Our total liability for any claim arising out of or related to our services shall not exceed the total amount paid by you to Southshore Digital Agency during the twelve (12) months preceding the claim. This limitation applies to all causes of action in the aggregate, including but not limited to breach of contract, negligence, and other torts.

Warranties and Disclaimers

While we strive to deliver high-quality services that generate measurable results, we do not guarantee specific outcomes such as search engine rankings, traffic levels, or lead volumes. SEO and digital marketing results depend on numerous factors beyond our control, including search engine algorithm changes, market conditions, and competitor activity.

Our services are provided "as is" without warranties of any kind, either express or implied, to the fullest extent permissible under applicable law.

Termination

Either party may terminate the service relationship at any time with 30 days written notice. Upon termination:

  • All outstanding invoices become immediately due and payable
  • We will provide you with all completed deliverables and project files upon request and final payment
  • Monthly hosting and maintenance services will cease at the end of the current billing period
  • We will make reasonable efforts to assist with the transition of your website to another provider if requested

We reserve the right to terminate services immediately if a client engages in abusive behavior, fails to make payment for 30 or more days, or uses our services for illegal purposes.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the courts located in Nassau County or Suffolk County, New York.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms of Service, please contact us at: